Account
- Start by creating an account in the top right corner of your screen
- Fill out the basic KYC form and click submit when done. (Note that fields marked * are compulsory)
- we will send you a welcome email upon completing the form.
- You can edit your dashboard with other details subsequently.
- Click My Account in the top right corner of your screen.
- Click on lost your password in the login segment.
- Enter your registered email address and click Reset Password.
- Follow the email prompt and get a new password
Why not just let it be and come back to us whenever you want. However, if you still want to deactivate your account kindly
Call us on – 07000-MAGNUM
Or send an email to [email protected]
Orders
(Note- You can choose to place an order as a guest. However to enjoy a personalized shopping experience with us, we always recommend that customers shop from their existing account. If you do not have an existing account kindly Register)
- Click on ‘add to cart‘ to add selected product/s/ to your shopping cart.
- When done shopping, Click on your CART on the top right of your screen and proceed to View Cart
- If you have a a giftcard or a coupon code, kindly input your code and click on Apply Coupon before you proceed to checkout
- Enter your shipping/billing details, ensuring your information are complete and accurate. (all details in * are compulsory)
- Click on ‘Place order’ to complete your order
Once your order is placed, we will automatically confirm this by notifying you via Email or Text. Please note that this confirmation is a mandatory step before we ship your order. If after 24hours you don’t get a confirmation email or text from us then kindly
Call us on – 07000-MAGNUM
Or send an email to [email protected]
How quickly can I get my order?
We do our best to get your orders delivered by the date listed on the confirmation message. We can also offer an expedited delivery service for selected items where possible. To do so kindly
Call us on – 07000-MAGNUM
Or send an email to [email protected]
You can cancel your order when the order is still in processing status. Any cancellation request can be sent to [email protected] or call 07000-MAGNUM
Please read our cancellation and refund policy before you cancel an oder.
Why am I having trouble placing products in the cart?
If you are having troubles placing items in your cart, please make sure that you have made all relevant selections like size and color. If you still have problems, this may mean that the item you are trying to buy is sold out.
Call us on – 07000-MAGNUM
Or send an email to [email protected]
I haven’t received the Receipt for my order. What do I do?
A soft copy of your receipt would be sent to you after confirmation of your order. If you have not received your receipt
Call us on – 07000-MAGNUM
Or send an email to [email protected]
Payment
How do I make payment on the site?
The payment options available are:
- Card Payments. We accept Verve, Visa and MasterCard Payments
- Local Bank Wire Transfers
- Payment on Delivery (POD). (POD is allowed on only deliveries around Lagos, apply the coupon code POD to enable you complete your order)
- MagnumDealz Coupons and Gift cards
If you are having issues completing a card payment, first thing to do is to make sure that your card is activated for online payments and that you have enough funds/limit to complete the transaction. Kindly contact your bank to help you verify these details.
Still having issues with a card payment, you can also try other payment methods.
For assistance,
Call us on – 07000-MAGNUM
Or send an email to [email protected]
Can I use two payment methods when ordering?
You can use your gift card coupon and any other payment method for a single trsnasction.
For assistance
Call us on – 07000-MAGNUM
Or send an email to [email protected]
What to do when order value is more than the Gift Card Value
Does MagnumDealz keep card details?
What do I do when my order value is more than the gift card value?
If your Gift Card/ coupon value is less than the order amount, you will be asked to select an additional payment method to complete the payment.
For assistance,
Call us on – 07000-MAGNUM
Or send an email to [email protected]
Does MagnumDealz keep card details?
Does Magnum Dealz keep card details?
Your security is important to us and we take it very seriously. All card transaction occurs within a secure environment. We do not retain your information after your order is completed, it is processed directly by our payment partners into our bank.
Delivery
Delivery timelines vary depending on your city and your selected product however we do our best to get your orders delivered by the date listed on the confirmation message. We can also offer an expedited delivery service for selected items.
For Assitance,
Call us on – 07000-MAGNUM
Or send an email to [email protected]
Can I change my delivery address after I have placed an order?
Yes you can change your delivery address after an order has been placed.
For Assitance,
Call us on – 07000-MAGNUM
Or send an email to [email protected]
What happens next after customer misses a delivery?
We call before a delivery is attempted just for ease but if you have missed a delivery, worry not! We will attempt to deliver your order again on or before next two working days.
Kindly note that customer might have to pay for delivery charges
For assistance
Call us on – 07000-MAGNUM
Or send an email to [email protected]
Do I need to show an ID during delivery?
Customer would not necessarily be asked to provide an ID if phone number of the receiver corresponds with what we have on our system. If someone else is picking up the item, kindly notify us with the requisite details.